Returns Policy

To return an Our Brand Collection® product: You must request a Return Label before making a return. To obtain a Return Label email us or complete the form below with your request. Please be sure to let us know the date of your purchase and the relevant order reference number, what you would like to return and why you want to return it. You must include the Return Label inside the packaging of the item(s) you are returning.

What can be returned: All returns must be in their original packaging. Item(s) to be returned must be in new, unworn condition. If there is any noticeable wear, the item(s) simply cannot be returned – and if they are they will not be refunded or replaced. Item(s) that have been personalised in any way cannot be returned unless the item is faulty.

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.

To return your items:

  1. Contact  Customer Support on support@ourbrandcollection.com , or by completing the form below to obtain a Returns Label. Please indicate if you want a replacement or a refund.
  2. Make sure you include the Returns Label inside the packaging of the item(s) you are returning.

The returns address will be on the Returns Label.

We will not process any goods returned without the correctly completed Returns Label.

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